Local Moving

Yes, we are insured.  A certificate of insurance is available upon request.

For all local moving jobs, we begin with a move consultation.  Generally, this can be completed over the phone, however, for larger, more complex moves, we may request an in-home consultation.  The move consultation is very important, because it is how we learn about the move locations, and the items we will be moving.  During the consultation, we will go over the following:

• Details about your move locations (floors, stairs/elevator, walk distances, street parking vs loading docks, etc.)
• List of items to be moved
• Details about items (glass, mirrors, antiques, fragile items, unusually large/heavy items)
• Disassembly/reassembly of items
• Appliance disconnection/reconnection
• Addresses of your move locations to calculate drive time

Following your move consultation, we will send you a written estimate, which details the estimated cost of your move (list of all items to be moved, number of movers, a range of hours to complete your move, trip fee, and any materials needed).  Once you receive your estimate, if you would like to book your move, you simply click the approve button, pay your deposit, and you will receive a booking confirmation email.  You will receive a reminder email the day before your move, and the crew will always call you when they are the way.

Once the move has been completed, the crew manager will create an invoice, and you will pay the balance due (less the deposit paid) with cash check, or credit/debit card (we add 3.5% service fee to all card payments).

If one of your items is damaged during your move, we will repair or replace the item to your satisfaction. It is important to notify the move manager of any damaged items as soon as possible, while the crew is still onsite.  There are some exceptions to our damaged items policy.  We are not liable for damages under the following local moving circumstances:

• Items not packed by The Junk Jockey
• items not properly wrapped at the request of customers
• Items loaded or moved by the customer

In most cases, adding items to your move at the last minute is acceptable, assuming there is room on the truck, and the extra load/unload time does not impact our ability to be on time to our next move appointment.

We will always provide you with a written estimate that will detail every item we are moving, as well as all the costs associated with your move.  It is important to note, that this will be an estimate, not a fixed price quote.  There are too many factors that impact the time it takes to complete a move, such as drive time, traffic, furniture disassembly/reassembly, unusual items which are more difficult to get in/out of the home, elevator wait time, long walks, etc.  We take great pride in the accuracy of our move estimates, and most of the time our move costs are very close to our estimates.

Our movers are specially trained to carefully wrap, load, secure, and unload your items.  In most cases we wrap items in padded moving blankets and stretch wrap.  When using hand trucks, we place neoprene on wood floors/stairs for protection.  We crate ALL TV’s in special TV boxes with padded corners to minimize damage.  We use high quality ratchet straps to secure your items in the truck for transport.

All of our move crews receive extensive in-house training on the following:

• Wrapping items with blankets and stretch wrap
• Caring for specialty items such as china cabinets, pianos, safes, glass, mirrors, antiques etc.
• How to lift and carry items to avoid injury
• Loading and packing a truck
• Using ratchet straps to secure items
• Floor, stair, railing protection
• Driver safety
• Truck operations
• Customer service

You will always receive a phone call from your crew manager when they are on their way.  This would be a good time to let them know about any special parking needs or gate codes required for entry.

If you need to cancel your move, your deposit is fully refundable provided you are not within 7 days of your scheduled move date.  Cancellations within 7 days of your move date will result in forfeiture of your deposit.  You can always reschedule your move date provided we have availability on your new date.

We understand that things come up.  Closings can be delayed, or other personal situations may cause you to have to change your move date.  You can always change your move date based on availability.

We charge a trip fee to cover our expenses getting to and from your move locations.  Our trip fee is based on the distance from our office to & from your move locations.

Our moving trucks are 20′ long, and come equipped with a hydraulic lift gate for loading heavier items such as pianos, armoires, gun safes, tool chests, and other unusually heavy items.

Yes!  We offer move labor services for customers who need help loading/unloading a truck or trailer, moving apartments/condos/offices within the same building, or just need help moving items around in your home.  For more information about our move labor services, click here.

Depending on how much junk items you have, we may be able to complete your junk removal in the same appointment as your move.  If not, we will arrange for a separate junk removal crew to remove those items for you.  During your move consultation, let us know what junk items you may have, and we will come up with the best plan to fit your needs.

We will move TV’s (mounted or free standing) provided they are packed in their original box or in a TV moving box.  TV moving boxes are specially designed to provide adequate protection during transport.  We can provide these boxes for a fee, or you can purchase yourself and have them at your home for move day.

We do not provide TV hanging/installation services, however, we can provide you with recommendations for an installation company.

We will disassemble & reassemble beds as well as other modular furniture in order to safely move the items.  In the event that we did not disassemble an item, we will do our best to reassemble it, however, it may take longer, since we were not present when the item was disassembled.  We do not assemble new furniture out of the box.

Yes!  We will move most appliances provided they have been disconnected from power, gas, and water supply lines.  Our insurance does not permit us to disconnect any power, gas or water lines.