Junk Removal
Where do you take my items?

All items are assessed for donation, and when possible, your items will be taken to a donation center for others to benefit from. Items which cannot be donated, will either be disposed of at a local landfill, or taken to a local recycling center.

Do you remove paint cans?

Yes, we do remove paint cans, however, the disposal centers charge an extra fee per gallon, which we pass on to you in addition to the removal cost.

How do you charge for junk removal?

Our junk removal pricing is based on how much volume your items take up in our trucks.

To give you an idea, our dump truck or dump trailer is 14′ long, 5.5′ high, 8′ wide, and we charge $600 to fill the truck.  For less than a truck, we prorate the price, so 1/2 truck would be $300, 1/4 truck is $150.  Our minimum charge is $125.  For extra heavy items (dirt, concrete, safes, etc.) or items that are difficult to get loaded (long walks to truck, items in attics, lots of stairs, etc.), there may be a small additional fee.

What if my items are in good condition, will you donate them?

All items are assessed for donation, and when possible, your items will be taken to a donation center for others to benefit from. Items which cannot be donated, will either be disposed of at a local landfill, or taken to a local recycling center.

How long do I get the junk crew for?

The crew will stay for as long as it takes to complete your job.  Load times are based on how much junk you have.  A full truck includes 2 hours of load time, and it is prorated, so 1/2 a truck includes 1 hour, 1/4 truck includes 30 minutes.  Loading which exceeds the included time will be billed at $150/hr with no minimum.

What forms of payment do you accept?

We accept 3 forms of payment: checks, cash, or credit/debit.  On credit/debit, we add a 3.5% service fee.

How large are your trucks?

Our trucks are 14′ long, 5.5′ high, 8′ wide.

Do you recycle?

Yes, all metal items are recycled.

How do I book an appointment?

There are several ways you can book an appointment for junk removal.  You can book online by clicking the book now button on our website, or you can give us a call at 404-216-3350.

To book a junk removal appointment, click here.

Local Moving
Are you insured?

Yes, we are insured.  A certificate of insurance is available upon request.

What is your booking process?

For all local moving jobs, we begin with a move consultation.  Generally, this can be completed over the phone, however, for larger, more complex moves, we may request an in-home consultation.  The move consultation is very important, because it is how we learn about the move locations, and the items we will be moving.  During the consultation, we will go over the following:

  • Details about your move locations (floors, stairs/elevator, walk distances, street parking vs loading docks, etc.)
  • List of items to be moved
  • Details about items (glass, mirrors, antiques, fragile items, unusually large/heavy items)
  • Disassembly/reassembly of items
  • Appliance disconnection/reconnection
  • Addresses of your move locations to calculate drive time

Following your move consultation, we will send you a written estimate, which details the estimated cost of your move (list of all items to be moved, number of movers, a range of hours to complete your move, trip fee, and any materials needed).  Once you receive your estimate, if you would like to book your move, you simply click the approve button, pay your deposit, and you will receive a booking confirmation email.  You will receive a reminder email the day before your move, and the crew will always call you when they are the way.

Once the move has been completed, the crew manager will create an invoice, and you will pay the balance due (less the deposit paid) with cash check, or credit/debit card (we add 3.5% service fee to all card payments).

Can I add items the day of the move?

In most cases, adding items to your move at the last minute is acceptable, assuming there is room on the truck, and the extra load/unload time does not impact our ability to be on time to our next move appointment.

Do you provide quotes?

We will always provide you with a written estimate that will detail every item we are moving, as well as all the costs associated with your move.  It is important to note, that this will be an estimate, not a fixed price quote.  There are too many factors that impact the time it takes to complete a move, such as drive time, traffic, furniture disassembly/reassembly, unusual items which are more difficult to get in/out of the home, etc.  We take great pride in the accuracy of our move estimates, and most of the time our move costs are very close to our estimates.

How do you care for my items?

Our movers are specially trained to carefully wrap, load, secure, and unload your items.  In most cases we wrap items in padded moving blankets and stretch wrap.  When using hand trucks, we place neoprene on wood floors/stairs for protection.  We crate ALL TV’s in special TV boxes with padded corners to minimize damage.  We use high quality ratchet straps to secure your items in the truck for transport.

For more information about how we care for your items, click here.

How are your movers trained?

All of our move crews receive extensive in-house training on the following:

  • Wrapping items with blankets and stretch wrap
  • Caring for specialty items such as china cabinets, pianos, safes, glass, mirrors, antiques etc.
  • How to lift and carry items to avoid injury
  • Loading and packing a truck
  • Using ratchet straps to secure items
  • Floor, stair, railing protection
  • Driver safety
  • Truck operations
  • Customer service
How will I know when the movers are on the way?

You will always receive a phone call from your crew manager when they are on their way.  This would be a good time to let them know about any special parking needs or gate codes required for entry.

Is my deposit refundable?

If you need to cancel your move, your deposit is fully refundable provided you are not within 7 days of your scheduled move date.  Cancellations within 7 days of your move date will result in forfeiture of your deposit.  You can always reschedule your move date provided we have availability on your new date.

Can I change my move date?

We understand that things come up.  Closings can be delayed, or other personal situations may cause you to have to change your move date.  You can always change your move date based on availability.

Why do you charge a trip fee?

We charge a trip fee to cover our expenses getting to and from your move locations.  Our trip fee is based on the distance from our office to & from your move locations.

How big are your trucks?

Our moving trucks are 20′ long, and come equipped with a hydraulic lift gate for loading heavier items such as pianos, armoires, gun safes, tool chests, and other unusually heavy items.

Do you provide move labor only?

Yes!  We offer move labor services for customers who need help loading/unloading a truck or trailer, moving apartments/condos/offices within the same building, or just need help moving items around in your home.  For more information about our move labor services, click here.

What if I also have junk items for my move?

Depending on how much junk items you have, we may be able to complete your junk removal in the same appointment as your move.  If not, we will arrange for a separate junk removal crew to remove those items for you.  During your move consultation, let us know what junk items you may have, and we will come up with the best plan to fit your needs.

Will you move and reinstall my TV?

We will move TV’s (mounted or free standing) provided they are packed in their original box or in a TV moving box.  TV moving boxes are specially designed to provide adequate protection during transport.  We can provide these boxes for a fee, or you can purchase yourself and have them at your home for move day.

We do not provide TV hanging/installation services, however, we can provide you with recommendations for an installation company.

Move Labor
Do you provide materials when loading only?

Following your move consultation, we will suggest the recommended materials (blankets, stretch wrap, specialty boxes & crates, and ratchet straps) in order for us to safely load your items.  These items will be available for purchase, or you can provide them for us.

Do you round up move labor time?

No, we charge you for the exact time it takes to complete your moving job.  We do have a 2-hour minimum on all moving jobs.  After 2-hours, you will pay the exact time it takes to complete your move labor job.

Do you charge more for weekend moves?

No, our labor prices per mover are the same every day.

Do you have a minimum charge?

We have a 2 mover, 2-hour minimum for all moving jobs.

Can I combine move labor and junk removal in the same appointment?

Absolutely!  We often do junk removal and moving in the dame appointment.  For move labor jobs, we would need to know in advance a general idea of the junk items, since the crews do not typically arrive in one of our trucks, and we would need to make arrangements to have a truck onsite for the junk removal.

What if one of my items is damaged during transit?

For move labor, when we are loading a truck which is driven by you, we will do our best to professionally pack your items using the materials that we recommend you provide, however, once the truck is packed, we cannot be liable for damage to items which are not transported by our movers in our trucks.

Do you disconnect & reconnect appliances?

In most cases, we will disconnect and reconnect appliances. There are some circumstances which we are unable to do so – gas appliances, water lines without an easily accessible shut off valve.

Do you disassemble & reassemble furniture?

If a piece of furniture is already assembled, and needs to be disassembled for loading, we will do so, and provide you with all the parts so it can be reassembled at your destination.  We do not generally perform furniture assembly services unless we performed the disassembly.

What forms of payment do you accept?

We accept 3 forms of payment: checks, cash, or credit/debit.  On credit/debit, we add a 3.5% service fee.

Do you also provide full service moving?

Yes, in addition to move labor, we also provide full service local moving and packing.  For more information about our local moving, click here.